ASPIRE CLINICAL EDUCATION
TERMS AND CONDITIONS
Last updated: February 2025
We are Aspire Clinical Education ("Company," “we,” “us,” “Service provider”, or “Services”), a company registered in United Kingdom. We operate the website www.aspireclinicaleducation.co.uk and provide a range of healthcare services to business and individual clients (“Client,” “customer”). You can contact us by email at training@aspireclinicaleducation.co.uk.
A contract is formed between the Client and Aspire Clinical Education when a booking is made by the Client and confirmed via email by Aspire Clinical Education, and these terms will apply thereafter. These terms will be sent with a confirmation email and invoice. These conditions do not affect your statutory rights.
These Legal Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity, and Aspire Clinical Education, concerning your access to and use of the Services. You agree that by accessing the Services, that you have read, understood, and agreed to be bound by all these Legal Terms. If you do not agree with all these legal terms, you are expressly prohibited from using the services and you must discontinue use immediately. If you do not agree to these terms, you must contact Aspire Clinical Education via email at training@aspireclinicaleducation.co.uk within 2 business days of receipt of these terms.
Supplemental terms and conditions or documents that may be periodically posted on the Services are incorporated by reference into these Legal Terms. We retain the exclusive right to modify these Legal Terms at our discretion. Any changes will be communicated by updating the "Last updated" date, and you forfeit the right to receive individual notifications regarding each change. It is your obligation to regularly review these Legal Terms to remain informed of any updates. By continuing to use the Services after the revised Legal Terms are posted, you acknowledge and accept the changes made.
The Services are designed exclusively for individuals who are 18 years of age or older. Individuals below this age are prohibited from using or registering for the Services.
We recommend that you print a copy of these Legal Terms for your records.
Definitions and Interpretation:
In these Terms and Conditions, unless the context indicates otherwise, the following terms shall have the meanings assigned to them:
"Agreement" refers to the contract established between the Service Provider and the Client after booking, which includes these Terms and Conditions (or any mutually agreed variations) that will regulate the delivery of the Services. This is confirmed via email.
"Business Day" denotes any day, excluding Saturday and Sunday, when standard banks in the United Kingdom, are operational for their full range of services.
"Client" or “Customer” identifies the entity, whether business or individual, obtaining Services from Aspire Clinical Education, as specified in the Agreement.
"Commencement Date" indicates the date on which the Services will begin, as outlined in the Agreement.
"Confidential Information" pertains to any information shared between both Parties in connection with the Agreement, regardless of the medium or whether it is marked as confidential.
"Fees" encompasses all payments owed to Aspire Clinical Education by the Client as detailed in the Agreement.
"Services" signifies the offerings provided by Aspire Clinical Education to the Client in accordance with the Agreement, fully defined therein and subject to its terms.
"Term" refers to the duration of the Agreement as specified within.
TABLE OF CONTENTS
1. OUR SERVICES
2. INTELLECTUAL PROPERTY RIGHTS
3. CLIENT’S OBLIGATIONS
4. ATTENDEE’S OBLIGATIONS
5. PAYMENT CONDITIONS, CANCELLATIONS POLICIES, NON-ATTENDANCE AND AMENDMENTS
6. TERM AND TERMINATION
7. LIABILITY, INDEMNITY AND INSURANCE
8. FORCE MAJEURE
9. CONFIDENTIALITY AND PRIVACY POLICY
10. DISCLAIMER
11. CERTIFICATION
12. COMPLAINTS
1. OUR SERVICES
Commencing from the effective date, Aspire Clinical Education shall deliver the Services to the Client for the duration of the Agreement.
Aspire Clinical Education shall be equipped with a level of skill and care that aligns with the established standards in the Health and Social Care, First Aid, and Health and Safety training sectors within the United Kingdom.
Aspire Clinical Education must ensure compliance with all applicable laws, regulations, byelaws, standards, codes of conduct, and any other relevant rules pertaining to the delivery of the Services.
Aspire Clinical Education is required to follow all reasonable directives issued by the Client, provided these directives align with the Service specifications outlined in the Agreement. Aspire Clinical Education shall make all reasonable efforts to accommodate any sensible and legitimate modifications to the Services requested by the Client, contingent upon the Client's agreement to any corresponding adjustments in Fees that may arise from such modifications.
2. INTELLECTUAL PROPERTY RIGHTS
The materials provided within the Services (also referred to as the "Content"), which encompass video, text, images, presentations and graphics, are safeguarded by copyright laws in the United Kingdom, as well as by other intellectual property rights. This Content is owned by us or our licensors. The Client is prohibited from copying, altering, reproducing, republishing, distributing, or selling the Content without obtaining prior written consent from Aspire Clinical Education and their licensors. Additionally, the Client is required to comply with all copyright notices and restrictions associated with the Content. The Client acknowledges that they do not possess the right to access any part of the Services in source code form.
Aspire Clinical Education may offer links to external websites or online resources solely for convenience and quality of training; however, these links do not indicate our endorsement of those sites or their content, which we do not control or monitor. The Client accesses these links at their own risk and should exercise appropriate caution and judgment. The Client acknowledges that Aspire Clinical Education bears no responsibility or liability for any information, software, or materials available on any external website or resource. Additionally, Aspire Clinical Education may collaborate with third parties who will engage with the Client according to their own terms of service. One such third party is YouTube, and by utilizing the Sites or Services, the Client agrees to adhere to the YouTube Terms of Service available here. https://www.youtube.com/static?template=terms
If you wish to make any use of the Services Materials or Content other than as set out in this section or elsewhere in our Legal Terms, please address your request to: training@aspireclinicaleducation.co.uk. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks. The Client must not modify any paper or digital copies of any materials that have been provided, printed off, or downloaded in any way, and must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately and legal action may be taken.
3 CLIENT’S OBLIGATIONS
By utilising the Services, the Client affirms and guarantees that: (1) all registration details provided are truthful, precise, up-to-date, and complete; (2) the Client will ensure the ongoing accuracy of this information and will promptly make any necessary updates; (3) the Client possesses the legal authority and agrees to adhere to these Legal Terms; (4) the Client will not access the Services through automated or non-human methods, including bots, scripts, or similar means; (5) the Client will refrain from using the Services for any unlawful or unauthorized activities; and (6) Client engagement with the Services will comply with all relevant laws and regulations.
Should the Client submit any information that is false, inaccurate, outdated, or incomplete, we reserve the right to suspend or terminate the account and deny any current or future access to the Services, in whole or in part.
The Client shall make all reasonable efforts to supply Aspire Clinical Education with all relevant information necessary for the effective delivery of the Services.
The Client is responsible for their employees and all obligations under these Terms. The Client shall use all reasonable endeavours to ensure that any employees booked on training courses attend such courses. The Client is responsible for their employees’ compliance with these Terms.
The Client may periodically issue reasonable directives to the Service Provider regarding the provision of the Services, ensuring that such directives align with the specifications outlined in the Agreement and will only be granted after in-depth discussion and confirmation from Aspire Clinical Education.
Should Aspire Clinical Education require any decision, approval, consent, or other communication from the Client to proceed with the Services or any portion thereof, the Client shall provide this in a timely and reasonable manner.
It is the Client's responsibility to secure any necessary consents, licenses, or permissions from third parties, such as landlords or local authorities, prior to the commencement of the Services.
If Aspire Clinical Education necessitates access to the Client’s home, place of business or any other location under the Client's lawful control, the Client must ensure that the Service Provider can access these locations at mutually agreed times.
Any delays in the provision of the Services due to the Client's failure or delay in adhering to the provisions of Section 3 of the Terms and Conditions shall not be attributed to Aspire Clinical Education.
4. ATTENDEES OBLIGATIONS:
Any sound or video recording by Attendees during classroom courses is strictly prohibited. Any Attendees who are observed recording a classroom course will be asked to delete the recording and will be asked to leave the course. The Client will not be entitled to a refund in respect of any Attendees who breach this clause and are not able to complete their training as a result.
Attendees must attend, engage and participate fully throughout the entire content of the course to obtain a certificate.
Attendees must display a good level of understanding and be able to communicate well in English. The trainer has the right to refuse certification if in their opinion either an understanding of either subject matter or the use of English is deemed below the required standard.
It is the responsibility of the Client to ensure adequate travel time to the venue is considered in case of traffic delays, accidents, adverse weather conditions, etc. Attendees who arrive late for a course may be informed by the Trainer that they cannot attend the remainder of the session as they have missed vital information from the beginning of the session. In this instance, no refunds will be made.
Attending a course after a night shift is not advisable. Attendees who are unable to participate fully due to lack of rest will not be issued a certificate; refunds or reschedules will not be offered in such cases.
5. PAYMENT CONDITIONS, CANCELLATIONS POLICIES, NON-ATTENDANCE AND AMENDMENTS.
The Client is obligated to remit the Fees to the Service Provider as outlined in the Agreement in a prompt and timely manner as outlined in these Legal Terms. Invoices are raised when the training course is booked and confirmed.
Aspire Clinical Education will issue invoices to the Client for the Fees owed in accordance with the terms of the Agreement. Services will be billed through an invoice with the confirmation of booking agreement.
The price provided is the price that will be invoiced regardless of the number of Attendees placed on the course. Aspire Clinical Education implement a maximum of 10 Attendees per training session. Aspire Clinical Education does not offer discounts for fewer participants attending. Aspire Clinical Education reserves the right to invoice an additional amount for training where the agreed maximum number of participants has been exceeded.
Payments for invoiced amounts must be completed within ten business days prior to the training date. For multi-day training sessions, the total amount is due ten business days from the earliest training date. Failure to provide payment within ten business days of the scheduled date may result in termination of the agreement, Client to be liable for late payment fees and legal action to be taken if necessary. For example, a training course booked for Wednesday 19th February, would need to be paid for by Wednesday 5th February.
Aspire Clinical Education will impose charges for late payments once the ten business days have passed, and any late payments will invalidate previously agreed discounts, resulting in the full standard rate being applicable. Late payments shall be charged at a rate of £25 per day that the invoice remains unpaid after the due date. Late payment invoices will be sent on receipt of the fees and calculated on a per day basis after the scheduled due date.
All payments required under the Agreement must be made in Pounds Sterling (GBP) as cleared funds to a designated UK bank account outlined on the invoice.
No communication:
If Aspire Clinical Education has been unsuccessful in receiving a response to communications with the client when an invoice remains unpaid after the due date and this continues to within 3 days of the scheduled training date, Aspire Clinical Education will accept this as a cancellation. The Client will be liable to pay in full as per cancellation terms, with additional late payment fees. If communication is then made in the 3 days leading up to the training, there is no guarantee that Aspire Clinical Education will be able to provide the training on the agreed date and the Client will be liable to pay additional amendment charges.
Non-attendance:
If the client has paid the invoice but does not attend the training on the scheduled date, no refunds will be made.
Cancellation by Client:
If a client wishes to cancel a course booking, notification should be given in writing via email to training@aspireclinicaleducation.co.uk.
All cancellations must be acknowledged by Aspire Clinical Education via email. Please note that if you do not cancel in writing and/or do not attend, fees already paid will not be refunded or transferable and any outstanding invoices will still be due.
The client will be liable for the following charges:
28 or more days notice: No charge
22 to 28 days notice: 30% of total cost
15 to 21 days notice: 45% of total cost
8 to 14 days notice: 60% of total cost
7 days or less notice: 100% of total cost
Non-attendance: 100% of the total cost, no refunds will be made.
If the Client requests date change which is accepted, then the Client requests a cancellation, cancellation charges will apply as per original booking date.
Consumer rights outline that a cooling off period must be offered. Should you need to use this “cooling off period” to cancel or amend your booking, please put this into writing within 14 days from the date of booking by emailing training@aspireclinicaleducation.co.uk. This does not apply if the training is scheduled within the 14 day cooling off period. Cancellation charges outlined above will apply.
Cancellation by Service Provider:
Courses will only be cancelled by the service provider if terms and conditions have been breached or if the trainer(s) have urgent personal matters which means the service cannot be provided effectively. In a circumstance due to personal matters where no other trainers are available, alternate dates will be arranged with no additional cost to the client.
Amendments:
If a client wishes to change the date of a course booking, notification should be given in writing via email to training@aspireclinicaleducation.co.uk.
The client will be liable for the following additional charges, per course, in which date change is requested:
28 or more days notice: No charge
22 to 28 days notice: £60
15 to 21 days notice: £100
8 to 14 days notice: £150
7 days or less notice: £200
This will be invoiced on confirmation of date change and payment conditions outlined in section 5 apply.
6. TERM AND TERMINATION:
Immediate termination of the Agreement is allowed by Aspire Clinical Education through written notice if any payment due to that Party is not received by the specified due date or the other Party breaches any provision of the Agreement and fails to rectify it within 30 Business Days after receiving written notice detailing the breach.
Courses that have been booked are not permitted to be resold or provided to any other organisation without the prior knowledge or consent of Aspire Clinical Education. Violation of this policy may lead to the cancellation of the course or the removal of participants, and if a discounted rate was applied, the full price will be charged for the course.
7. LIABILITY, INDEMNITY AND INSURANCE.
Aspire Clinical Education must always maintain appropriate and valid insurance coverage, which includes public liability insurance.
Should Aspire Clinical Education not execute the Services with adequate care and skill, they are obligated to undertake all necessary corrective measures at no extra cost to the Client.
Aspire Clinical Education shall not be held responsible for any loss or damage incurred by the Client due to the attendee’s failure to adhere to the instructions provided by Aspire Clinical Education.
Attendance of training forms part of the process to gaining competence in a skill. Training sessions do not equate to competence and Aspire Clinical Education takes no responsibility for determining competence in a skill.
Nothing in these Terms shall limit or exclude Aspire Clinical Education’s liability for:
a. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors.
b. fraud or fraudulent misrepresentation.
c. any other liability which cannot be limited or excluded by applicable law.
Subject to clause above, Aspire Clinical Education will under no circumstances be liable to you, your delegates, employees or agents, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
d. any loss of profits, loss of sales or business, or revenue;
e. loss or corruption of data, information or software;
f. loss of business opportunity, contracts or agreements;
g. loss of anticipated savings;
h. loss of or damage to goodwill; or
i. any indirect or consequential loss.
The Client shall indemnify Aspire Clinical Education against any costs, liabilities, damages, losses, claims, or proceedings resulting from loss or damage to any equipment, including that of third parties engaged by Aspire Clinical Education, caused by the Client or its representatives.
8. FORCE MAJEURE
Neither Aspire Clinical Education nor the Client shall be liable for failure of or delay in performing obligations set forth in this Agreement, and neither shall be deemed in breach of its obligations, if such failure or delay is due to natural disasters or any causes beyond the reasonable control of either Party. In the event of such force majeure, the Party affected thereby shall use reasonable efforts to cure or overcome the same and resume performance of its obligations hereunder.
9. CONFIDENTIALITY AND PRIVACY POLICY
By using the Services, the Client agrees to be bound by our Privacy Policy, which is incorporated into these Legal Terms. See Privacy Policy below.
Neither Party will disclose any Confidential Information to any other party.
Confidentiality will be maintained and only breached where there is a safeguarding concern, in which the safeguarding policy will be followed. Please review our Safeguarding Policy.
9. DISCLAIMER
The Client must inform the training attendees of the following disclaimer and ensure they comply and agree:
‘By participating in this training, you recognise that your involvement is voluntary and that you accept all risks related to the activities, including potential injuries. You commit to adhering to all safety guidelines and instructions given and to promptly inform the trainer of any issues or dangers. You must only work within the remits of your competence and skill set, attendance of this training does not deem competence. You must only participate within the remit of your physical ability. The materials presented in this training are intended solely for informational purposes and should not be interpreted as legal advice. Aspire Clinical Education disclaims any responsibility for inaccuracies or omissions in the information provided.’
10. CERTIFICATION:
Certificates are valid for a period of one year unless otherwise stated.
Certificates will only be released to the client upon receipt of full payment and following attendance of training day.
Certificates will be delivered electronically in PDF format. Physical certificates can be supplied at cost of £15 per certificate.
The Client will provide Aspire Clinical Education with a list of attendee names for registration and certification. Aspire Clinical Education will follow exact spelling and grammar from this list. No name changes due to spelling or grammatical errors will be provided to printed certificates unless this is fault of Aspire Clinical Education.
Aspire Clinical Education reserves the right to charge an administration fee of £5 for each lost digital certificate requiring replacement.
11. COMPLAINTS:
All complaints must be sent in within 4 weeks of the incident. Complaints received outside of this timeline will not be considered.
All complaints must be sent in via email to training@aspireclinicaleducation.co.uk and must outline all identifiable details.